Answer : Absolutely, we serve all types of companies, whatever the size.

Each customer presents himself under the responsibility of the one of our advisors, who, thereafter, is charged for him to create a custom-tailored fixed price which will fill the needs for this one.

Particularly for a company of small scale, it becomes capital to receive and treat ALL the calls in real time so as to make profitable the management of time, satisfy the customers and thus gain in growth.

Answer : No. No long distance charges will be billed to your account, because when you join , you will have a local number provided. To take greater call a toll free number can be offered with some extra charge.

Answer: Simply, we have a (CRM) software performance that allows us to maintain a relationship transparent to the caller.

During each call, a home menu immediately appears on the operator screen, which allows it to access your list of employees, email addresses, links to your website and all your services detail.

Thus, we are able to learn quickly and efficiently transfer calls to the extension ( post office ) required.

Answer: Oui nous le sommes! French and English are currently serving our languages. Eventually, a Spanish service will also be available at Humark Telecom , to continue our growth in the international market and further help you expand your customer network.

Answer: Our agents work in the comfort of our offices located in Saint-Jean-sur-Richelieu . Our facilities are designed to be safer in privacy and data more effective to mitigate ambient sound for our agents who are working hard to provide the best possible service. In summary, our receptionists working QUEBEC and we make sure to assign them ideal agents for your area and in your business.

Answer:Outsourcing is a term which refers to a company that wants to outsource its services or simply entrust them to a professional service center.

Answer: Joining outsourcing your call center is a strategic option that could save you big and win more ! The latter has the experience, technology and human resources trained for the task to complete the success of your organization , and possibly at a lower price than it would cost to operate this type of service you -even. Try and see … the numbers speak for themselves!

Answer: Our revival (CRM) system contains an ” Auto Dialer ” that launches a multitude of simultaneous calls favoring greater profitability for you and maximizes the work of agents . The device starts up to 100 calls per hour per agent, while the latter comes into contact with from 18 to 25 people / hour.

It would be possible for an operator to be as efficient and effective if it were having to dial many numbers without this specially designed for the task system. This is often a major decision for business managers what action mandated to these customer relationship activities to a specialist in the matter in exchange center to use homeworkers .

Answer: At Humark Telecom, to ensure our redundancy , we use a UPS ( battery backup ) for each position , and a generator to prevent the possibility of an extended power outage period. Our IP phone system is in the cloud (Cloud ) and is monitored by a well renowned supplier . For our internet connection, 50% of the office is constantly working with Videotron and the other 50% with Bell. That said, in case of interruption forced one of them , the system will remain 100% functional .

Answer: Absolutely! Fear not , our technicians will explain in detail the procedures and operation. In short, you will do just as ” * 72 ” to transfer your calls to the Telecom Humark lines and ” * 73 ” to resume .

*** Note that the numbers * 72 * 73 and can vary depending on your provider .

Should a situation where your lines are full , it is also possible to make a transfer , so we can give you a hand ! However, note that for some features , this action requires better flexibility with a system over IP.